Amazon Connect Customer now gives supervisors visibility into how well agents followed their schedules with historical agent adherence metrics on dashboards. The new metrics include scheduled time, adherent time, non-adherent time, and adherence percentage. You can group these metrics by…

AWS Secrets Manager now extends its managed external secrets capability to include Jenkins API Tokens and SonarQube Tokens, enabling you to automatically rotate these third-party credentials directly from the AWS console without writing any custom rotation code. For Jenkins, Secrets…

Amazon Bedrock is a fully managed service that provides secure, enterprise-grade access to high-performing foundation models from leading AI companies, enabling you to build and scale generative AI applications. Amazon Bedrock now supports cost allocation by AWS Identity and Access…

AWS Glue now provides direct access to Amazon SageMaker Unified Studio, helping data engineers and analysts move from viewing the catalog in the Glue console to querying their data, running data quality checks, and building data pipelines in SageMaker Unified…