Automatic recording and transcription for Teams Call Queues [MC1401299]

Automatic recording and transcription for Teams Call Queues [MC1401299]

Message ID: MC1401299 [What and Why] We're introducing automatic recording and transcription for Microsoft Teams Call Queues. This feature enables administrators to automatically record and transcribe calls handled by call queue representatives without manual action, supporting quality assurance and training…
(Updated) Copilot Cowork generally available today [MC1393471]

(Updated) Copilot Cowork generally available today [MC1393471]

Message ID: MC1393471 (Updated) Updated June 17, 2026: We have updated the content. Thank you for your patience. [What and Why] Starting today, Copilot Cowork is now generally available worldwide (Tier 1 languages). This release includes multi-model capabilities—OpenAI’s GPT-5.5 Thinking, new plugins,…
Microsoft Teams: Location-Based Routing update blocks OS default location for Operator Connect in India [MC1401300]

Microsoft Teams: Location-Based Routing update blocks OS default location for Operator Connect in India [MC1401300]

Message ID: MC1401300 [What and Why:] We’ve updated Location-Based Routing (LBR) behavior for Operator Connect in India to ensure compliance with India toll bypass regulations. Microsoft Teams now blocks the use of a manually set Windows location (“OS default location”)…