Amazon Connect Customer now lets agents merge and link related cases in the agent workspace, so they can resolve customer issues faster and respond consistently. When a customer contacts a business about the same issue more than once, or on…

Amazon Managed Workflows for Apache Airflow (Amazon MWAA) now supports fine-grained access control, giving administrators precise control over who can access which workflows and resources in an Apache Airflow environment. Fine-grained access control is delivered through two new capabilities: IAM…

Today, AWS Backup announces support for resource modifiers when restoring Amazon Elastic Kubernetes Service (Amazon EKS) backups. Resource modifiers let you transform Kubernetes resources during a restore, so you can adapt a restored cluster to its target environment. When you…

Amazon MWAA Serverless now supports DuckDB operators, enabling you to analyze and transform data with high-performance in-memory analytics directly in your workflows. You can query data in Amazon S3 or run analytics locally, without manual credential configuration. DuckDB operators are…

EC2 Image Builder now integrates with the AWS DevOps Agent directly in the Image Builder console, enabling you to troubleshoot failed image pipelines and create resources directly from the console chat panel. You can diagnose up to 50 failed pipelines…

Starting today, new runtimes in Amazon Bedrock AgentCore use the next generation of AgentCore runtime by default. The new runtime restores each session from a snapshot of your initialized agent, scales compute and memory with the work, and scales idle…