Amazon Connect Customer lets agents preview attachments directly in the agent workspace, reducing contact handling time and limiting the need to download sensitive customer information. Agents can preview PDFs, images, and text files across email, chat, and cases, navigate between…

Today, Amazon Elastic Container Service (Amazon ECS) Managed Instances introduces two infrastructure optimization updates: cross-instance and Spot consolidation. Cross-instance consolidation evaluates tasks running across multiple underutilized instances together, packing them onto fewer instances to raise utilization and lower costs. Spot…

Amazon EKS Auto Mode now supports the Kubernetes Gateway API, giving customers a standard, portable way to define how traffic reaches their applications. Customers can configure application load balancing using Gateway and HTTPRoute resources, and EKS Auto Mode provisions and…