(Updated) Retirement of the SharePoint SendEmail API [MC921752]

(Updated) Retirement of the SharePoint SendEmail API [MC921752]

Message ID: MC921752 (Updated) Updated October 1, 2025: As a reminder from the post announced on October 31st, 2024, we will be retiring the Utility.SendEmail API on October 31st, 2025. As a reminder, you are able to identify usage of the…
Dynamics 365 Customer Insights – Data – Export segment audiences and insights to ad and marketing tech platforms [MC1163134]

Dynamics 365 Customer Insights – Data – Export segment audiences and insights to ad and marketing tech platforms [MC1163134]

Message ID: MC1163134 We are announcing the ability to export audience segments and insights to popular ad platforms and other destinations in Dynamics 365 Customer Insights - Data. This feature will reach general availability on October 31, 2025. How does…
Dynamics 365 Contact Center – Promote intents for self-service in semi- or fully automated manner [MC1163128]

Dynamics 365 Contact Center – Promote intents for self-service in semi- or fully automated manner [MC1163128]

Message ID: MC1163128 We are announcing the ability to enable auto-promotion of intents at the line of business or intent group level by selecting semi-autonomous or fully autonomous promotion mode in Dynamics 365 Contact Center. This feature will reach general…
Dynamics 365 Contact Center – Application lifecycle management for Visual customization of OOB reports [MC1163111]

Dynamics 365 Contact Center – Application lifecycle management for Visual customization of OOB reports [MC1163111]

Message ID: MC1163111 We are announcing the release of Application Lifecycle Management for Visual customization of OOB reports in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This release…
Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content [MC1163104]

Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content [MC1163104]

Message ID: MC1163104 We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enables customer service representatives to leverage AI assistance at any point during email composition. This feature…