Posted inGoogle Cloud Platform
Posted inAmazon Web Services
Amazon Connect now enables you to customize service level calculations
Amazon Connect now enables you to customize service level calculations to your specific needs. Supervisors and managers can define time thresholds for when a contact is considered to meet service level standards and select which contact outcomes to include in…


![Updates available for Microsoft 365 Apps for all channels [MC1217711] 28 pexels leofallflat 1089194](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-leofallflat-1089194.webp)
![Microsoft Viva: Viva Glint – New permissions [MC1217642] 29 pexels pixabay 163007](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-163007.webp)
![Microsoft Teams: Choose your "Enter" key behavior in Teams Chat Settings [MC1217643] 30 pexels davefilm 2643596](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-davefilm-2643596.webp)
![Microsoft Edge: Cross-platform policies in the Edge management service [MC1217641] 31 pexels karolina grabowska 4039487](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-karolina-grabowska-4039487.webp)

![Microsoft 365 Copilot: Teams channels available in Context IQ prompts [MC1165054] 33 Microsoft 365 Copilot: Teams channels available in Context IQ prompts [MC1165054]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-icesky08-1294229-1024x683.webp)



