Posted inPower Platform
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use messaging APIs to manage customer chat conversations [MC1143714]
Message ID: MC1143714 We are announcing the ability to use messaging APIs to manage customer chat conversations in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2025. How does this affect me? This feature enables…
![Microsoft Copilot Studio - Simplify working with triggers and channels [MC1189337] 26 pexels thomas forsberg 1300282497 25399645](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-thomas-forsberg-1300282497-25399645.webp)
![Dynamics 365 Contact Center - Analyze adherence history to optimize workforce planning [MC1189137] 27 pexels rafael santos 216811467 12090444](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-rafael-santos-216811467-12090444.webp)




![Dynamics 365 Contact Center – Use messaging APIs to manage customer chat conversations [MC1143714] 32 Dynamics 365 Contact Center – Use messaging APIs to manage customer chat conversations [MC1143714]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-felixmittermeier-956999-1024x683.webp)
![Dynamics 365 Project Operations - Use the modern architecture for existing legal entities [MC1143706] 33 Dynamics 365 Project Operations – Use the modern architecture for existing legal entities [MC1143706]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-picjumbo-com-55570-196666-1024x683.webp)
![Dynamics 365 Customer Insights - Journeys - Create an event portal on your own website [MC1143704] 34 Dynamics 365 Customer Insights – Journeys – Create an event portal on your own website [MC1143704]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-erix07-10844000-1024x683.webp)
![(Updated) Microsoft 365 Copilot | PowerPoint now supports enterprise image libraries via SharePoint OAL or Templafy [MC1120269] 35 (Updated) Microsoft 365 Copilot | PowerPoint now supports enterprise image libraries via SharePoint OAL or Templafy [MC1120269]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-brunocortes1969-29367732-1024x683.webp)
![Dynamics 365 Project Operations - Enable time phasing of quote and contract lines [MC1143697] 36 Dynamics 365 Project Operations – Enable time phasing of quote and contract lines [MC1143697]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-padrinan-1111367-1024x683.webp)
![Dynamics 365 Customer Service - Configure timeout rules override in SLA-based automatic actions [MC1143698] 37 Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions [MC1143698]](https://mwpro.co.uk/wp-content/uploads/2025/06/metro-station-3714290_1920-1024x683.webp)