Amazon Connect Customer now automatically refreshes schedule metrics on the scheduling page, giving managers immediate visibility into the impact of schedule updates. For example, when a new team meeting is added for 10 agents from 10 AM – 11 AM,…

AWS Elastic Disaster Recovery (AWS DRS) now offers Recovery Plans, a capability that automates the sequential launch of multi-server applications during recovery and drills. Instead of launching servers one at a time and tracking dependencies manually, you define the recovery…