Posted inMicrosoft Purview
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Use shadow mode for Case Management Agent predictions [MC1296468]
Message ID: MC1296468 We are announcing the ability to use shadow mode for Case Management Agent predictions in Dynamics 365 Customer Service. This feature will reach general availability on May 31, 2026. How does this affect me? This feature enables…
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