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Latest
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AWS Marketplace introduces express private offers for fast personalized pricing
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Amazon Connect Outbound Campaigns now supports multi-step, multi-channel customer engagement journey builder
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Amazon Connect launches automated email responses using conditional keywords and phrases
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Amazon Connect introduces new criteria to automatically select relevant contacts for performance evaluation
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AWS Marketplace introduces agent mode and AI-enhanced search to accelerate solution discovery
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Amazon Connect Chat now supports in-flight data redaction and message processing
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Amazon Connect now provides native testing and simulation capabilities (Preview)
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Amazon Connect now supports creation of custom metrics for use in dashboards and APIs
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New automated integration for CrowdStrike Falcon Next-Gen SIEM in AWS Marketplace
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Amazon Connect Chat now supports agent-initiated workflows
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Amazon Connect now provides automated performance evaluations for self-service interactions
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AWS announces preview of AWS Interconnect – multicloud
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Amazon Connect now supports multiple knowledge bases and integrates with your Amazon Bedrock Knowledge Bases
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Amazon Connect launches AI-powered predictive insights (Preview)
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Amazon Connect agent workspace now supports custom visual themes
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Amazon Connect now provides AI-powered case summaries
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AWS Clean Rooms supports synthetic dataset generation training custom ML training
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Announcing Amazon EKS Capabilities
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AWS announces gated preview of AWS Interconnect – last mile
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Amazon Connect now streams messages for AI-powered interactions
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AWS announces IAM Policy Autopilot to help builders generate IAM policies from code
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Amazon Connect now simplifies linking related contacts to cases using flows
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Amazon SageMaker Catalog provides automatic data classification using AI agents
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Introducing Amazon Route 53 Global Resolver for secure anycast DNS resolution (preview)
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Announcing AWS AI League 2026 Championship
pexels minan1398 1527255
Posted inAmazon Web Services

AWS Marketplace introduces express private offers for fast personalized pricing

AWS Marketplace customers can now receive private offers for third-party products in minutes through express private offers. This capability enables customers to access personalized pricing and terms which previously required lengthy sales discussions, thereby accelerating software procurement and reducing customer…
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Posted by Modern Workspace Pro 1 December 2025No Comments
pexels pachon in motion 426015731 18545020
Posted inAmazon Web Services

Amazon Connect Outbound Campaigns now supports multi-step, multi-channel customer engagement journey builder

Amazon Connect Outbound Campaigns now supports visual journey builder, a new feature that lets you create multi-step, multi-channel customer engagements directly in the Amazon Connect console. You can design end-to-end engagement experiences that combine voice, SMS, email, and WhatsApp interactions…
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Posted by Modern Workspace Pro 1 December 2025No Comments
smiley 2091034 1920
Posted inAmazon Web Services

Amazon Connect launches automated email responses using conditional keywords and phrases

Amazon Connect now allows you to automate email responses and agent routing logic using keyword and phrase conditions, helping organizations increase self-service, reduce manual handling time, and improve routing accuracy. For example, if a customer sends an email asking if…
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Posted by Modern Workspace Pro 1 December 2025No Comments
pexels alison m 1261203 2399543
Posted inAmazon Web Services

Amazon Connect introduces new criteria to automatically select relevant contacts for performance evaluation

Amazon Connect provides managers with new criteria while setting up automated evaluations, making it easier to identify relevant contacts for evaluation, and providing additional insights to automatically populate evaluation forms. For example, managers can specify that inbound contacts with no…
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Posted by Modern Workspace Pro 1 December 2025No Comments
pexels justinas ribakauskas 926248479 31174339
Posted inAmazon Web Services

AWS Marketplace introduces agent mode and AI-enhanced search to accelerate solution discovery

AWS Marketplace introduces two new AI-powered capabilities, agent mode and enhanced search, to accelerate solution discovery across over 30,000 listings. These capabilities reflect the shift to solution-centric procurement in AWS Marketplace, helping you more quickly discover and evaluate solutions to…
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Posted by Modern Workspace Pro 1 December 2025No Comments
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Posted inAmazon Web Services

Amazon Connect Chat now supports in-flight data redaction and message processing

Amazon Connect now supports message processing that intercepts and processes chat messages before they reach any participant. This new capability enables automatic redaction of sensitive data and custom message processing, helping businesses maintain compliance and security standards while delivering personalized…
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Posted by Modern Workspace Pro 1 December 2025No Comments
Happy Haunting! Find the Best Places to Trick or Treat Using Power Map.
Posted inPower BI

Happy Haunting! Find the Best Places to Trick or Treat Using Power Map.

This Halloween, we decided to visualize the best places in the U.S. to go trick or treating. What city do you think will win? Watch to find out, and then try the upcoming 3D visualization and storytelling capability for self-service…
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Posted by Mike 31 October 2013

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Latest Comments

  1. Snow Rider 3D on Amazon Cognito now supports resource indicators to simplify enhancing protection of OAuth 2.0 resources28 October 2025

    Wow, this change in Cognito sounds like a game-changer for security! It's kinda wild how little things like specifying resource…

  2. URL on Update to inline image representation in Outlook on the web and new Outlook for Windows [MC1174855]24 October 2025

    ... [Trackback] [...] Read More here: mwpro.co.uk/blog/2025/10/18/update-to-inline-image-representation-in-outlook-on-the-web-and-new-outlook-for-windows-mc1174855/ [...]

  3. Mike on GCP Release Notes: October 01, 20252 October 2025

    Haha, “magical shrinking sauce” is such a perfect way to describe it! The new InPlaceOrRecreate mode really does feel like…

  4. Mike on GCP Release Notes: October 01, 20252 October 2025

    Haha, love the imagery — “tiny floating islands” vs “resource-guzzling behemoths” is exactly how VPA feels sometimes! Kubernetes definitely keeps…

  5. Mike on Upcoming Secure by Default Settings Changes for Exchange and Teams APIs [MC1163922]2 October 2025

    Absolutely nailed it — this update does feel like Microsoft handing the keys back to IT admins, but with a…

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