Posted inGoogle Cloud Platform
Posted inAmazon Web Services
Amazon Connect agent workspace now includes real-time agent performance metrics
The Amazon Connect agent workspace now includes an out-of-box analytics dashboard that provides agents with insights into their individual performance, such as contacts handled and average handle time. The dashboard also show agents their assigned queue metrics, such as contacts…


![Viva Engage: Feature conversations to all network members [MC1272652] 28 pexels cantuariabruno 774448](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-cantuariabruno-774448.webp)





![(Updated) Important Update to the Get-FederationInformation Cmdlet in Exchange Online [MC1081538] 34 (Updated) Important Update to the Get-FederationInformation Cmdlet in Exchange Online [MC1081538]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-208560-1024x683.webp)


![(Updated) Text Prediction turned off by default in Outlook [MC1093235] 37 (Updated) Text Prediction turned off by default in Outlook [MC1093235]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-25626509-1024x683.webp)