![Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools [MC1163728]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-olly-3779448-1024x683.webp "Dynamics 365 Customer Service - Enhance service representative efficiency with custom productivity tools [MC1163728] 1")
We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.
How does this affect me?
Custom productivity tools in Copilot Service workspace empower service representatives by embedding tailored, interactive components directly into their workflow. These tools—built as either low-code custom pages or pro-code Power Apps Component Framework (PCF) controls—are surfaced through the productivity panel, allowing representatives to access them contextually during sessions.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Enhance service representative efficiency with custom productivity tools.
Source: Microsoft
![Dynamics 365 Contact Center – Select a representative automatically in consult to queue [MC1163735]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-canvastudio-3153198-96x96.webp "Dynamics 365 Contact Center - Select a representative automatically in consult to queue [MC1163735] 6")
![Dynamics 365 Contact Center – Monitor work item, representative lifecycle in Application Insights [MC1163730]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-padrinan-194096-150x150.webp "Dynamics 365 Contact Center – Monitor work item, representative lifecycle in Application Insights [MC1163730] 7")