Amazon Connect now offers APIs to configure and run tests that simulate contact center experiences, making it easy to validate workflows, self-service voice interactions, and their outcomes. With these APIs, you can programmatically configure test parameters, including the caller’s phone number or customer profile, the reason for the call (such as “I need to check my order status”), the expected responses (such as “Your request has been processed”), and business conditions like after-hours scenarios or full call queues. With this launch, you can also integrate testing directly into CI/CD pipelines, run multiple tests simultaneously to validate workflows at scale, and enable automated regression testing as part of your deployment cycles. These capabilities allow you to rapidly validate changes to your workflows and confidently deploy new customer experiences to production.
To learn more about these features, see the Amazon Connect API Reference and Amazon Connect Administrator Guide. These features are available in Asia Pacific (Mumbai), Africa (Cape Town), Europe (Frankfurt), US East (N. Virginia), Asia Pacific (Seoul), Europe (London), Asia Pacific (Tokyo), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney), and Canada (Central) regions. To learn more about Amazon Connect, AWS’s AI-native customer experience solution, please visit the Amazon Connect website.
Categories: marketing:marchitecture/contact-center,general:products/amazon-connect
Source: Amazon Web Services
