Apigee X
Announcement
On May 21st, 2026, we released an updated version of Apigee (1-17-0-apigee-8).
Fixed
| Bug ID | Description |
|---|---|
| 514973778 | Fixed Model Armor response parsing to gracefully handle unknown fields, so future Model Armor field additions no longer cause policy failures. |
App Engine standard environment Go
Feature
The App Engine Migration hub lets you migrate services in the App Engine standard environment to Cloud Run, and also provides cost-saving recommendations. For more information, see Deploy an App Engine app in the standard environment to Cloud Run (Preview).
App Engine standard environment Java
Feature
The App Engine Migration hub lets you migrate services in the App Engine standard environment to Cloud Run, and also provides cost-saving recommendations. For more information, see Deploy an App Engine app in the standard environment to Cloud Run (Preview).
App Engine standard environment Node.js
Feature
The App Engine Migration hub lets you migrate services in the App Engine standard environment to Cloud Run, and also provides cost-saving recommendations. For more information, see Deploy an App Engine app in the standard environment to Cloud Run (Preview).
App Engine standard environment PHP
Feature
The App Engine Migration hub lets you migrate services in the App Engine standard environment to Cloud Run, and also provides cost-saving recommendations. For more information, see Deploy an App Engine app in the standard environment to Cloud Run (Preview).
App Engine standard environment Python
Feature
The App Engine Migration hub lets you migrate services in the App Engine standard environment to Cloud Run, and also provides cost-saving recommendations. For more information, see Deploy an App Engine app in the standard environment to Cloud Run (Preview).
App Engine standard environment Ruby
Feature
The App Engine Migration hub lets you migrate services in the App Engine standard environment to Cloud Run, and also provides cost-saving recommendations. For more information, see Deploy an App Engine app in the standard environment to Cloud Run (Preview).
Google Cloud Contact Center as a Service
Fixed
This release addresses the following issues:
Fixed an issue where URLs copied from Microsoft Word into SMS chat sessions were incorrectly formatted, causing links to merge with adjacent text.
Fixed an issue with Alvaria campaigns where the dialer didn’t correctly use the country code from the @COUNTRYCODE field when selecting the contact number to dial.
Fixed an issue where live transcription didn’t resume after an agent enabled and then disabled redaction during IVR payment card collection.
Fixed an issue where agents couldn’t upload PDF files in chat sessions.
Fixed an issue where end-users encountered errors or empty details when accessing call history immediately after a call ended.
Fixed an issue where agents became stuck in the
In-callstatus and couldn’t end calls or change their status, preventing them from handling new interactions.Fixed an issue where the deletion of the default greeting message for a language didn’t persist.
Fixed a web SDK issue where scheduling a call in one queue incorrectly showed the Reschedule Call screen from a different queue.
Fixed an issue that occurred when a human agent invoked the payment virtual task assistant to collect card details. When the call was transferred back to the human agent, live transcription and sentiment analysis didn’t resume.
Fixed an issue where HubSpot ticket creation failed when Skip CRM Account Creation and Skip Account Lookup were enabled. This resulted in tickets being created without an associated phone number.
Fixed an issue where, after transferring a call from one queue to another, the receiving agent’s desktop temporarily showed the source queue’s agent desktop layout instead of the destination queue’s layout.
Fixed an issue where outbound Telnyx calls got stuck on the agent adapter Connecting screen when Agent Voice Detection was enabled globally.
Fixed an issue where Alvaria Advanced Outreach outbound campaign batch files weren’t ingested by Contact Center AI Platform, preventing campaigns from loading contacts.
Fixed an issue where a single inbound call in Salesforce created two cases.
Fixed an issue where the Agents dashboard showed an invalid
-10agent status during wrap-up and after calls.Fixed an issue where Alvaria WFM Agent Performance reports displayed no agent activity.
Fixed an issue where the NICE WFM exporter reported higher abandoned call counts than Contact Center AI Platform reporting.
Fixed an issue where chats escalated from a virtual agent to a human agent were dismissed shortly after assignment.
Fixed an issue where the Ticket URL column in the Individual Call History CSV report was blank for newly recorded calls, preventing customers from accessing and downloading call recordings from the report.
Fixed an issue where newly created teams couldn’t be reordered in the CCAI Platform portal.
Fixed an issue where the agent desktop Previous Interactions panel didn’t show Agent Assist summaries from past calls.
Fixed an issue where conversation history didn’t display correctly in the agent adapter when a chat was escalated from a virtual agent to a human agent and then a large number of messages were sent by the end-user.
SAP on Google Cloud
Announcement
Google Cloud’s Agent for SAP version 3.14
Version 3.14 of Google Cloud’s Agent for SAP is generally available (GA). This version introduces support for using a customer-managed encryption key (CMEK) to encrypt disks during disk snapshot based SAP HANA recovery, some logging and stability enhancements, and minor bug fixes.
For more information, see What’s new with Google Cloud’s Agent for SAP.
Secure Web Proxy
Feature
When deploying your Secure Web Proxy instance as next
hop, you can now configure the gateway
to listen on all ports (from 1 to 65535). By using this feature, your proxy
can automatically intercept and enforce security policies and rules to all
outbound traffic, removing the need to manage specific port lists.
This feature is supported in Preview.
Security Command Center
Change
Risk Engine detects toxic combinations that are related to Cloud Build resources.
Source: Google Cloud Platform
