Posted inMicrosoft Teams
![Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-mikhail-nilov-7681977-1024x683.webp "Dynamics 365 Contact Center - Enable Intent group and agent group-based metrics and dimensions [MC1172377] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]
Message ID: MC1172377 We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing in Dynamics 365 Contact Center. This feature will reach general availability on October 20, 2025.…
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![(Updated) Microsoft Viva Copilot Analytics launches new agent dashboard [MC1166852]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-thisisengineering-3862132-1024x683.webp "(Updated) Microsoft Viva Copilot Analytics launches new agent dashboard [MC1166852] 16")