Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Consult with workgroup, queue using intent [MC1163097]
Message ID: MC1163097 We are announcing the ability to use Copilot's intent knowledge base to effectively consult with the required workgroups and queues in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does…
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![Power Automate for desktop - Assign custom names to actions in desktop flows [MC1163100] 2 Power Automate for desktop – Assign custom names to actions in desktop flows [MC1163100]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-462162-1024x683.webp)
![Dynamics 365 Contact Center - Use intent to select representatives to transfer conversations [MC1163093] 3 Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]](https://mwpro.co.uk/wp-content/uploads/2025/06/oil-rig-3629119_1920-1024x683.webp)
![Power Automate – Enable version control for desktop flows [MC1163091] 4 Power Automate – Enable version control for desktop flows [MC1163091]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-18069490-1024x683.webp)
![Microsoft 365 Copilot: Version history now available in Copilot Pages [MC1162965] 5 Microsoft 365 Copilot: Version history now available in Copilot Pages [MC1162965]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-417458-1024x683.webp)
![Viva Engage - Retirement of themes in user settings [MC1162958] 6 Viva Engage – Retirement of themes in user settings [MC1162958]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-bohed-117729-1024x683.webp)