Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent [MC1265787]

Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent [MC1265787]

Message ID: MC1265787 We are announcing the ability for supervisors and quality managers to evaluate multiple closed conversations on demand, directly from the conversation list view, that also enables automated review of historical closed conversations in Dynamics 365 Contact Center.…
Dynamics 365 Customer Insights – Journeys – Boost engagement with Copilot-powered conversational text messages [MC1265755]

Dynamics 365 Customer Insights – Journeys – Boost engagement with Copilot-powered conversational text messages [MC1265755]

Message ID: MC1265755 We are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights - Journeys in conjunction with Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.…
(Updated) Microsoft Teams: Secure file and Loop sharing in external 1:1, group and meeting chats [MC1181772]

(Updated) Microsoft Teams: Secure file and Loop sharing in external 1:1, group and meeting chats [MC1181772]

Message ID: MC1181772 (Updated) Updated March 30, 2026: We have updated the title. Thank you for your patience. [Introduction]We’re improving external collaboration in Microsoft Teams by enabling file attachments and Loop sharing in 1:1, group and meeting chats with external users.…
(Updated) Microsoft Teams: New slash command in compose to create workflows [MC1254553]

(Updated) Microsoft Teams: New slash command in compose to create workflows [MC1254553]

Message ID: MC1254553 (Updated) Updated March 30, 2026: We have updated the content. Thank you for your patience. [Introduction]We’re introducing a new slash command, /createworkflow, in the Microsoft Teams message compose box. A workflow is an automated process that handles repetitive…