Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]

Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]

Message ID: MC1183551 We have launched the ability for Copilot Email Assist to provide email template recommendations.How does this affect me?Copilot Email Assist now suggests relevant email templates, so customer service representatives don't need to search for templates manually. Copilot…
Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]

Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]

Message ID: MC1183553 We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This feature will reach general availability on December 5, 2025.How does this affect me?This feature enhances the…
(Updated) Viva Engage – Retirement of themes in user settings [MC1162958]

(Updated) Viva Engage – Retirement of themes in user settings [MC1162958]

Message ID: MC1162958 (Updated) Updated November 6, 2025: We have updated the timeline. Thank you for your patience. [Introduction]Microsoft is retiring the themes feature in user settings for Viva Engage. This change removes the ability for users to personalize their Viva…