Posted inMicrosoft Purview
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122]
Message ID: MC1163122 (Updated) Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing the ability to create proactive engagements within Dynamics 365 Contact Center that complies with the Telephone…










![Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122] 11 Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-blooddrainer-391831-1024x683.webp)
![Microsoft 365 Copilot: Information about billing plan setup for Microsoft 365 Copilot Chat [MC1164380] 12 Microsoft 365 Copilot: Information about billing plan setup for Microsoft 365 Copilot Chat [MC1164380]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-andre-furtado-43594-1263985-1024x683.webp)
![Microsoft Teams admin center: Permission and privilege levels for apps and agents [MC1164379] 13 Microsoft Teams admin center: Permission and privilege levels for apps and agents [MC1164379]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-17483906-1024x683.webp)


