Copilot meeting preparation improvements and expanding to more meeting types [MC1169081]

Copilot meeting preparation improvements and expanding to more meeting types [MC1169081]

Message ID: MC1169081 (Updated) [Introduction:] To help users prepare more effectively for meetings, Microsoft Copilot in Outlook is expanding to support all meetings - including 1:1s. In this update, there will also be new real-time insights that summarize relevant context, tasks,…
Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]

Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]

Message ID: MC1172377 We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing in Dynamics 365 Contact Center. This feature will reach general availability on October 20, 2025.…