![Microsoft 365 admin center: New “Support Assistant” feature in Help [MC913440]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-steve-27578998-1024x683.webp)
Message ID: MC913440
Coming soon to the Microsoft 365 admin center: A new toggle in the Help & Support pane that allows admins to try Support Assistant, a new conversational experience with AI.
Your organization is part of a small subset of customers in the English locale that may see the option to enable the new experience. By default, Support Assistant will be off, but admins can easily toggle it on to explore.
[When this will happen:]
Public Preview: We will begin rolling out the feature early November 2024 and expect to complete by late May 2025.
[How this will affect your organization:]
If your tenant is randomly selected take part in this Public Preview, your admins will start seeing the Support Assistant Preview toggle in Help & Support. If you are not part of the Preview, your admins will not see any changes to Help & Support.
After admins select the Help & Support button in the bottom right corner of Microsoft 365 admin center pages, a pane opens to show the new Support Assistant Preview toggle:
[What you need to do to prepare:]
This rollout will happen automatically by the specified date with no admin action required before the rollout. You may want to notify your users about this change and update any relevant documentation.
Source: Microsoft
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The new “Support Assistant” feature coming to the Microsoft 365 admin center is like having a helpful buddy at your fingertips! Admins will soon have the option to enable this new conversational experience with AI, making their support tasks smoother and more efficient.
For admins, this update means easier access to help and support right within the Microsoft 365 admin center. With just a toggle, they can engage with the Support Assistant and get quick answers to their queries. Plus, the fun part? They get to chat with an AI assistant – how cool is that?
As for users, they can expect admins to be even more on top of things with this new feature. Faster issue resolution and improved support mean a smoother experience for everyone using Microsoft 365 services.
The impact of these changes? Well, it’s like having a personal assistant for your admin tasks – making life easier and more productive. So, get ready to embrace the Support Assistant and see how it transforms the way you manage your Microsoft 365 environment!
What do you think about this exciting update? Share your thoughts below and let’s get the conversation going!