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Message ID: MC916872
We are announcing the use proactive prompts and insights generated by Copilot feature for Dynamics 365 Customer Service. This feature enables users to discover and prompt Copilot without the need for manual typing. This feature will reach general availability on November 15, 2024.
This feature will be automatically enabled, unless you have previously opted out of Copilot in Dynamics 365 Customer Service.
How does this affect me?
This feature will provide users with the following benefits:
- Contextual prompt starters at the beginning of a Copilot conversation.
- Follow-up suggested prompts to Copilot responses.
- The ability to discover plugins through suggested prompts.
- The ability to understand cases, conversation, and email context.
- Proactively generated insights.
What do I need to do to prepare?
This message is for awareness and no action is required.
If you would like more information about this feature, please visit Use proactive prompts and insights generated by Copilot.
Source: Microsoft
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The new update for Dynamics 365 Customer Service introducing proactive prompts and insights generated by Copilot sounds like a game-changer for admins and users alike! Imagine having contextual prompt starters and follow-up suggestions right at the beginning of a Copilot conversation – it’s like having a helpful assistant guiding you every step of the way. Plus, the ability to discover plugins through suggested prompts and proactively generated insights will surely make navigating through cases, conversations, and emails a breeze.
For admins, this update means smoother workflows and improved efficiency, thanks to the intelligent prompts and insights provided by Copilot. Users will benefit from a more seamless experience, with less manual typing and more focus on problem-solving and customer interactions.
The impact of these changes can be quite significant, as they have the potential to streamline processes, enhance productivity, and ultimately improve the overall customer service experience. It’s exciting to see how technology continues to evolve to make our lives easier and more efficient.
What do you think about this update? How do you see it impacting your work or user experience? Share your thoughts in the comments below and let’s start a conversation about how these changes could benefit us all!