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Message ID: MC928016
When an external network participant is invited to join a Microsoft Viva Engage external network, they receive an invitation email with an option to accept. Before this configuration change, all invited external users receive community conversations and emails, even if their invitation is in a pending or inactive state, allowing them to receive updates without completing registration. An E5 license is required to use this feature.
After this change, pending or inactive users will no longer receive community conversations or emails unless they accept the invitation and complete the registration process. This change prioritizes active engagement, ensuring only registered users access conversation updates and reducing the volume of emails sent to non-registered users. External users who have activated their accounts will receive conversations and community emails.
We will begin rolling out this change early December 2024 and expected to complete by early January 2025. Extensions will not be provided for this configuration change.
[How this will affect your organization:]
For organizations that frequently post in the Viva Engage external network expecting external recipients to engage via email without registering, this adjustment may impact their communication flow. However, we expect this effect to be minimal for most customers.
Pending users will need to actively accept their invitation by selecting the link in the invitation email or manually entering the URL in their browser to complete registration. After the user registers, they will begin to receive community conversations and emails.
An example of an invitation to join a Viva Engage external network:
[What you need to do to prepare:]
This change will happen automatically by the specified date. No admin action is required. Please notify your users about this change and update relevant documentation.
Source: Microsoft
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What an interesting update from Microsoft! The latest tweak to Microsoft Viva Engage is like a friendly nudge to ensure that only the most engaged and enthusiastic users are receiving those community emails. It’s all about maximizing engagement and trimming down the email clutter for those who haven’t quite made the leap into the registration pool yet.
So, what does this mean for admins and users alike? Well, for admins, there’s no extra work required—just a little bit of communication with your users to keep them in the loop about this change. You can think of it as a gentle reminder to those pending users: “Hey, we’d love to see you join the conversation! Click that invitation link and jump in!”
As for users, particularly those who might have been sitting on the fence about registering, this update serves as a friendly push. No more passive email lurking; it’s time to either dive in or miss out! For those who are already engaged, they can expect a more streamlined flow of information, which is always a win.
Now, let’s talk impact. While this change might feel like a big deal for some organizations that rely on external communication, the reality is that most users probably won’t even notice much of a difference. It’s like cleaning your inbox—sure, it takes a bit of effort, but the end result is a much more pleasant experience.
So, what do you think about this update? Will it change how your organization communicates with external users? Or is it just another day in the life of digital engagement? Share your thoughts below! Let’s keep the conversation going!