![Dynamics 365 Field Service – Summarize work orders with Copilot in the mobile app general availability [MC946966]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-18069694-1024x683.webp)
Message ID: MC946966
We are announcing the Summarize work orders with Copilot in the mobile app feature for Dynamics 365 Field Service. With this feature, technicians get the ability to summarize their work orders with Copilot within the Field Service mobile application. The summary provides them with meaningful context of the work they are about to perform. It can include notes, diagnostic information, key events in the work order lifecycle, and recommendations. This feature will reach general availability on January 13, 2025.
How does this affect me?
Copilot in Field Service provides technicians with a quick summary of their work orders with key details, so they don’t have to spend time finding that information across multiple forms and tabs. It reduces the number of interactions and time spent in the mobile app, which helps technicians be more productive.
What do I need to do to prepare?
This message is for awareness and no action is required.
Source: Microsoft
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The recent announcement regarding the general availability of the “Summarize work orders with Copilot” feature in the Dynamics 365 Field Service mobile app is set to bring a wave of positive change for both admins and users. For technicians, this update is like finding a hidden stash of coffee on a Monday morning – it’s a game changer! By providing quick summaries of work orders, technicians can easily access critical details without having to sift through multiple forms and tabs. This not only saves time but also allows them to focus more on what they do best: delivering exceptional service.
For admins, the impact is equally significant. With technicians becoming more productive and efficient, the overall performance metrics are likely to improve. Admins can expect to see a boost in service delivery and customer satisfaction, which is always a win-win situation. Plus, with less time spent on administrative tasks, admins can finally tackle that long list of projects that have been gathering dust.
The changes are certainly impactful, ushering in a new era of efficiency and productivity. As we gear up for the general availability on January 13, 2025, it’s a great time to reflect on how these enhancements can streamline workflows and improve service delivery.
I encourage everyone to share their thoughts on this update! How do you think it will affect your day-to-day operations? Let’s get the conversation going! For more insights and discussions, check out other posts at mwpro.co.uk.