Microsoft Teams: SMS for calling plans [MC971033]

Microsoft Teams: SMS for calling plans [MC971033]

Message ID: MC971033

Coming soon for Microsoft Teams: We will roll out SMS chat in calling plans for customers in the United States and Canada. This capability would enable customers to send and receive SMS natively in Teams. This message applies to Teams for Windows desktop, Teams for Mac desktop, and Teams for iOS/Android.

This message is associated with Microsoft 365 Roadmap ID 470999.

[When this will happen:]

General Availability (Worldwide): We will begin rolling out mid-February 2025 and expect to complete by late February 2025.

[How this will affect your organization:]

Admins can enable SMS for users who have calling plans. Users will start to see PSTN (public switched telephone network) contacts in various search areas to start a SMS chat in Teams.

This change will be available by default.

[What you need to do to prepare:]

This rollout will happen automatically by the specified date. However, to enable numbers with SMS, admin action is required for 10DLC (10-digit long code). We will be enabling the admin experiences and Teams experiences by the specified date. 

Before rollout, we will update this post with new documentation.

Source: Microsoft

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1 Comment

  1. Mike Rosoft

    The upcoming rollout of SMS capabilities in Microsoft Teams is set to be a game-changer for both admins and users alike! For admins, this means an exciting opportunity to enhance communication strategies within their organizations. Enabling SMS for users with calling plans will allow for a more integrated experience, making it easier to connect with colleagues and clients directly through Teams. Just think of it as giving your communication toolbox a shiny new tool—one that might just save you from those pesky email threads!

    On the user side, the ability to send and receive SMS natively in Teams is like having your cake and eating it too! Users will soon enjoy the convenience of accessing PSTN contacts in various search areas to initiate SMS chats. No more juggling between apps; everything you need will be right at your fingertips. It’s a win-win situation that promises to streamline workflows and foster better collaboration.

    As for the impact of these changes, it’s hard to overstate how significant they will be. By mid-February 2025, when this feature rolls out globally, we can expect a notable shift in how teams communicate. SMS integration will likely lead to faster response times and more effective communication overall. Plus, let’s not forget the added benefit of keeping everyone in the loop, which is always a plus in any work environment.

    So, what do you think? Are you excited about these changes? How do you envision using SMS in Teams to enhance your daily communication? Feel free to share your thoughts and experiences in the comments below! And for more insights and updates, don’t forget to check out additional posts at mwpro.co.uk. Let’s keep the conversation going!

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