Message ID: MC999443
For Microsoft Teams, in the Queues app, authorized users will be able to enter into a monitoring session for private coaching. They can listen to customer calls, whisper to the agents for private messages, and barge into or takeover the call.
This message is associated with Microsoft 365 Roadmap ID 473884.
[When this will happen:]
Targeted Release: We will begin rolling out mid-March 2025 for and expect to complete by early April 2025.
General Availability (Worldwide, GCC): We will begin rolling out late April 2025 and expect to complete by early May 2025.
[How this will affect your organization:]
In the Teams Queues app, authorized users will now have access to selected capabilities for private coaching.
- Monitor
- Whisper
- Barge
- Takeover
[What you need to do to prepare:]
This rollout will happen automatically with no admin action required. You may want to notify your users about this change and update any relevant documentation as appropriate.
Source: Microsoft
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