![Microsoft Teams: Enhancing the default experience for frontline workers [MC1036574]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-221189-1024x683.webp "Microsoft Teams: Enhancing the default experience for frontline workers [MC1036574]")
Message ID: MC1036574
Note: If you are not using frontline worker functionality you can ignore this message.
We are enhancing the default experience for frontline workers by making it easier to connect with their organization and introducing more intuitive app names. These updates include adding the Engage experience into the Tailored Frontline App experience.
This message is associated with Microsoft 365 Roadmap ID 481280.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out mid-April 2025 and expect to complete by late April 2025.
[How this will affect your organization:]
The Tailored Frontline App experience is getting an update. Users with an F license within your organization will see a new default Teams experience on desktop, web, and mobile. The new experience consists of two primary changes:
- The Connections app will now be named ‘Home’ with a new Home icon.
- The Engage app will now be added to the list of default pinned apps.
These changes will not impact:
- Users with an E, A, or G license.
- Organizations with the Tailored Frontline App experience turned off (on by default).
- A frontline worker that has a custom app setup policy.
- A frontline worker that has an app customization applied to the Connections app and/or Engage app.
- A frontline worker with the Connections and/or Engage app blocked for them or their organization.
These changes will follow the same rules that apply to the Tailored Frontline App experience. The images below depict the new default experience.
Mobile image:
Desktop image:
[What you need to do to prepare:]
You may want to notify your frontline users about this new experience and update your training and documentation as appropriate. If your organization desires a different app experience for your frontline, then we suggest creating a custom app setup policy to reflect your desired apps and their order. Additionally, if your organization desires different app names for the Connections and Engage apps, we suggest creating an app customization for your entire organization or for a specific group of users.
Source: Microsoft
![Microsoft Teams: Enhancing the default experience for frontline workers [MC1036574]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-steve-26975400-150x150.webp "Microsoft Teams: Enhancing the default experience for frontline workers [MC1036574]")
![Microsoft Teams: Enhancing the default experience for frontline workers [MC1036574]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-scottwebb-1048049-150x150.webp "Microsoft Teams: Enhancing the default experience for frontline workers [MC1036574]")
This update from Microsoft Teams is set to make waves in the world of frontline workers, and it’s about time! With changes aimed at enhancing connectivity and usability, both admins and users stand to benefit significantly.
For admins, the introduction of the new ‘Home’ app and the addition of the Engage app to the default pinned options will streamline the management of app experiences for frontline workers. This should simplify training and onboarding processes, as the intuitive naming and organization help users navigate their tools more effectively. It’s like finally organizing that messy garage—once you know where everything goes, it’s a breeze to find what you need!
On the user side, the impact is equally promising. The changes will make it easier for frontline workers to access essential resources and stay connected with their organizations. The new app names are not just cosmetic; they’re designed to enhance understanding and engagement. Frontline workers will likely find themselves spending less time searching for apps and more time actually using them to do their jobs. Talk about a productivity boost!
As for the overall impact, it seems that these updates will foster a more cohesive experience for users, which can lead to improved communication and collaboration. This is particularly vital in frontline settings where every second counts. And let’s be honest, a little clarity can go a long way in reducing frustration—kind of like finally fixing that leaky faucet!
So, what do you think about these changes? Are you excited to see how they will impact your organization? Let’s discuss! Feel free to share your thoughts and experiences in the comments below. And for more insights on Microsoft Teams and related updates, check out other posts on mwpro.co.uk!