![Limited Microsoft Planner Functionality for Shared Mailbox Users [MC1064044]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-163811-1024x683.webp "Limited Microsoft Planner Functionality for Shared Mailbox Users [MC1064044] 1")
Message ID: MC1064044
We are reaching out to inform you of an upcoming change affecting users who access Microsoft Planner through shared mailboxes.
Due to underlying permission model limitations, shared mailbox accounts will no longer be able to perform the following actions in Planner (in both Teams & Web):
- Add or edit tasks and task fields (like Due date, Start date, Assignment etc.)
- Upload attachments
- Add task comments
Although a temporary workaround is available to enable limited task editing capabilities for shared mailbox users, it is not a long-term solution and will be phased out in the next 30 days. Please note that the restricted behavior has already been in effect for the past several months.
To ensure uninterrupted Planner functionality, we recommend that affected users be assigned user mailboxes instead of shared mailboxes. This will allow them to fully interact with Planner tasks and related group features without encountering access issues.
Instructions on how to convert a shared mailbox to a user mailbox can be found here: Convert a mailbox in Exchange Online
If your team needs more time to complete the conversion, please reach out to us—we can enable the temporary workaround for you on request.
We understand this may impact your workflow and appreciate your understanding as we work to align Planner access with Microsoft 365 supported configurations.
Action Required:
Review and update mailbox types for any users who need to continue using Planner with full functionality.
Source: Microsoft
![Dynamics 365 Contact Center – Shift swapping for customer service representatives [MC1062980]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-eberhardgross-534164-150x150.webp "Dynamics 365 Contact Center - Shift swapping for customer service representatives [MC1062980] 2")
![Manage newly created Agent Builder agents in the Copilot Studio agent builder environment [MC1064258]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-julioneryy-1839919-150x150.webp "Manage newly created Agent Builder agents in the Copilot Studio agent builder environment [MC1064258] 3")
This update regarding Microsoft Planner functionality for shared mailbox users is certainly a significant change, and it’s essential to understand how it will impact both admins and users.
For admins, the transition means a bit of extra work in the short term. They will need to review and potentially convert shared mailboxes to user mailboxes to ensure that team members can continue using Planner without a hitch. While this might seem like a hassle, think of it as a chance to tidy up and streamline mailbox management! Plus, having user mailboxes can improve overall functionality and user experience, so it’s a win-win in the long run.
On the user side, the limitations on adding or editing tasks, uploading attachments, and commenting can feel like being served a delicious meal without the ability to season it to taste. Users who rely on Planner for collaboration will find these restrictions challenging, especially if they’re accustomed to a more interactive experience. However, there is a silver lining: by converting to user mailboxes, users will regain full access and functionality, allowing them to get back to their productive selves.
The impact of these changes could be quite substantial. While the temporary workaround provides some relief, it’s not a permanent fix, and the phased-out support will undoubtedly affect workflows. Encouraging users to transition to user mailboxes sooner rather than later will help mitigate disruptions and restore the seamless experience they expect from Microsoft Planner.
In closing, while changes like these might seem daunting at first, they often lead to better solutions down the line. So, let’s embrace the transition with a sprinkle of humor and a dash of optimism! What are your thoughts on this update? Share your experiences or tips in the comments below—your insights might just help someone else navigate this change a little more smoothly!
For more insights and discussions, feel free to check out other posts at mwpro.co.uk.