![Dynamics 365 Contact Center– Deploy chat widgets across portals using a single tag feature [MC1065548]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-eberhardgross-534164-1024x683.webp "Dynamics 365 Contact Center– Deploy chat widgets across portals using a single tag feature [MC1065548] 1")
Message ID: MC1065548
We are announcing the Deploy chat widgets across portals using a single tag feature for Dynamics 365 Contact Center. This feature enables the deployment of a single script tag to all of your pages, and you can control when and how to engage customers through business rules configured in the admin center. This feature will reach general availability on April 30, 2025.
How does this affect me?
With this feature, you may now create a new script tag that is not tied to a workstream but is instead tied to your environment and line of business and can be used on any portal. Under the new Web engagement rules page in the admin center, you can configure the chat widget according to your business rules. These rules include customizing the appearance of the widget, specifying when and where to display it, and many more.
What do I need to do to prepare?
This message is for awareness and no action is required.
Source: Microsoft
![Microsoft Copilot Studio – Easily find and use knowledge data sources [MC1065549]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-goumbik-1414130-150x150.webp "Microsoft Copilot Studio - Easily find and use knowledge data sources [MC1065549] 2")
![Dynamics 365 Contact Center – Enhanced sessions management and live conversation details [MC1065557]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-minan1398-1076588-150x150.webp "Dynamics 365 Contact Center - Enhanced sessions management and live conversation details [MC1065557] 3")
The recent announcement regarding the deployment of chat widgets across portals using a single tag feature for Dynamics 365 Contact Center is certainly an exciting development! This update promises to streamline the way both admins and users interact with chat functionalities, making it a win-win for everyone involved.
For admins, the introduction of a single script tag simplifies the deployment process significantly. No more juggling multiple tags for different workstreams—now you can use one tag that ties directly to your environment and line of business. This not only saves time but also reduces the potential for errors. Plus, with the new business rules available in the admin center, you have the flexibility to customize the chat widget’s appearance and behavior. It’s like having a magic wand that lets you decide when and how to engage customers—just don’t expect it to come with a cape!
On the user side, this update means a more cohesive and personalized experience when interacting with chat widgets. Users can expect to see tailored engagement based on the business rules set by admins, which should lead to more relevant and timely interactions. This is a great step towards enhancing customer satisfaction and fostering a more engaging environment.
As for the overall impact, this change is likely to be quite significant. The ability to deploy chat widgets seamlessly across portals with a single tag can lead to improved efficiency and better customer service outcomes. It’s a shift that not only simplifies processes but also enhances the user experience, which is crucial in today’s fast-paced digital landscape.
I’d love to hear your thoughts on this development! How do you think it will impact your role or experience with Dynamics 365? Feel free to share your insights or any questions you might have. And for more in-depth discussions, check out additional posts on mwpro.co.uk!