![Dynamics 365 Contact Center – Pause or resume recording and or transcription via a client API – Voice SDK extensibility [MC1065107]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-paduret-1193743-1024x683.webp)
Message ID: MC1065107
We are announcing the “Pause or resume recording and or transcription via an API – Voice SDK extensibility” feature for Dynamics 365 Contact Center. This feature enables users to temporarily stop and restart call recordings and transcriptions programmatically, providing a compliant and secure way to handle sensitive interactions. This feature will reach general availability on May 30, 2025.
How does this affect me?
This feature provides the following key capabilities:
- API-based Controls: Enables client-based programmatic pausing and resumption of call recordings and transcriptions.
- Web Link Integration: Allows agents to easily manage recording and transcription settings within their workflow.
- Visual Notifications: Displays real-time visual alerts to customer service representatives when recording and transcription are paused or resumed, ensuring clear visibility.
- Regulatory Compliance: Helps organizations meet legal and industry requirements for handling sensitive data in customer interactions.
- Operational Efficiency: Reduces compliance risks while maintaining seamless customer service operations.
What do I need to do to prepare?
This message is for awareness and no action is required.
Source: Microsoft
![Microsoft Copilot Studio – Use your encryption keys to secure data [MC1065106]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-26559440-150x150.webp)
The recent announcement regarding the “Pause or resume recording and or transcription via an API – Voice SDK extensibility” feature for Dynamics 365 Contact Center is set to bring significant benefits to both administrators and users alike. Let’s break down how this update will impact everyone involved, with a sprinkle of good humor to keep things light!
For admins, this enhancement is a game-changer. With API-based controls, you can now programmatically manage call recordings and transcriptions, allowing for a more tailored approach to handling sensitive interactions. This means you can easily ensure compliance with legal regulations while keeping the workflow smooth and efficient. No more frantic scrambles to stop recordings mid-conversation; you can now pause with the elegance of a ballet dancer!
On the user side, agents will appreciate the seamless integration of web link controls, allowing them to manage their recording settings without breaking a sweat. Visual notifications will provide real-time updates, ensuring everyone stays informed. This not only boosts confidence but also enhances the overall customer service experience. After all, nothing says “professional” quite like knowing when your call is being recorded!
As for the impact of these changes, it’s hard to overstate how beneficial they will be. By reducing compliance risks while maintaining operational efficiency, organizations can focus on what truly matters: delivering top-notch customer service. It’s like having your cake and eating it too—except this cake is compliant and doesn’t come with any legal worries!
In conclusion, this feature is poised to enhance the Dynamics 365 Contact Center experience for both admins and users, making interactions smoother and more compliant. I encourage everyone to share their thoughts on this update! How do you think this will change your workflow? Let’s get the conversation going—your insights could spark some great discussions!
For more insights and updates, check out other posts on mwpro.co.uk.