Microsoft Copilot Studio – Enable agents with new real time knowledge sources [MC1066898]
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Microsoft Copilot Studio – Enable agents with new real time knowledge sources [MC1066898]

1Posted inPower Platform

Message ID: MC1066898

We are announcing the Enable agents with new real time knowledge sources feature for Microsoft Copilot Studio. This feature enables you to build agents that use non-Microsoft data from external systems as knowledge for more relevant and accurate grounded responses on real-time data with no data movements. This feature will reach general availability on May 15, 2025.

How does this affect me?
You can now add structured and unstructured data from Microsoft and non-Microsoft systems as grounding data for your agents built using Microsoft Copilot Studio. These agents allow users to ask questions in natural language about the enterprise systems being used within their Power Platform tenants. Microsoft will build on the natural language query approach released with Microsoft Dataverse knowledge and extend the same to select non-Microsoft services.

  • Microsoft Services:
    • AzureSQL – Structured
  • Non-Microsoft Services:
    • Salesforce – Structured and Unstructured
    • ServiceNow – Structured and Unstructured
    • Zendesk – Structured and Unstructured

What do I need to do to prepare?
If you would like more information about this feature please visit Add enterprise data as a knowledge source.

Source: Microsoft

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  1. Mike Rosoft
    3 May 2025,

    The recent announcement regarding the “Enable agents with new real-time knowledge sources” feature for Microsoft Copilot Studio is set to make waves for both admins and users alike. Scheduled for general availability on May 15, 2025, this update brings a fresh perspective on how enterprises can harness data, making it a crucial point of discussion.

    For admins, this feature is like a Swiss Army knife for data management. It allows the integration of both structured and unstructured data from various non-Microsoft systems, such as Salesforce, ServiceNow, and Zendesk. This means that admins will have the power to create more relevant and accurate responses for users without the hassle of moving data around. Imagine the time saved and the efficiency gained! It’s a win-win for those tasked with managing data sources, as it streamlines processes and enhances the overall user experience.

    On the user side, the ability to interact with agents using natural language queries about their enterprise systems is a game changer. Users can now get real-time insights without needing to decipher complex data structures. It’s like having a personal assistant that actually understands your needs—no more struggling with convoluted queries or sifting through endless documents. The ease of access to information will undoubtedly lead to increased productivity and a more intuitive user experience.

    As for the impact of these changes, it’s hard to overstate their significance. The ability to tap into diverse data sources in real-time could potentially revolutionize how teams operate. It opens the door for smarter decision-making, quicker problem resolution, and ultimately, a more responsive business environment. Change can be daunting, but in this case, it’s a breath of fresh air.

    So, what are your thoughts on this update? Do you see it as a game changer for your workflow? Or perhaps you have questions about how to prepare for these changes? Let’s keep the conversation going! Feel free to share your insights and experiences, and don’t forget to check out more posts on mwpro.co.uk for additional information.

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