![Dynamics 365 Contact Center – Monitor work item lifecycle in Application Insights [MC1065845]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-arantxa-treva-351075-959308-1024x683.webp "Dynamics 365 Contact Center - Monitor work item lifecycle in Application Insights [MC1065845] 1")
Message ID: MC1065845 (Updated)
Update: Release of this feature has been postponed, we will announce a new date in the future.
We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates Dynamics 365 Contact Center with Application Insights, giving organizations self-service access to monitor operational telemetry. This feature will reach general availability on May 30, 2025.
How does this affect me?
Work item lifecycles will be accessible to organizations through Application Insights, allowing them to monitor and respond to runtime issues as they occur. This lifecycle data aids in diagnosing problems, helping organizations quickly implement mitigations and maintain smooth contact center operations.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Conversation diagnostics in Azure Application Insights.
Source: Microsoft
<<< [MC1065845] Archive
Tooltip: View earlier revisions of this post
Latest Posts
- (Updated) Microsoft Teams: Updates to the Teams system tray icon and menu [MC1011152]
- (Updated) Multiple account access to Copilot in Microsoft 365 desktop and mobile apps [MC981462]
- (Updated) Microsoft SharePoint and Microsoft OneDrive: New PDF compression feature [MC1061109]
- Microsoft 365 Copilot for Sales – Get automated insights for seamless customer meeting preparation [MC1065649]
![Updates available for Microsoft 365 Apps for Current Channel [MC1068922]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-17483871-150x150.webp "Updates available for Microsoft 365 Apps for Current Channel [MC1068922] 6")
