![Dynamics 365 Contact Center – Monitor work item lifecycle in Application Insights [MC1065845]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-gabriel-peter-219375-696644-1024x683.webp "Dynamics 365 Contact Center - Monitor work item lifecycle in Application Insights [MC1065845] 1")
Update: Release of this feature has been postponed, we will announce a new date in the future.
We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates Dynamics 365 Contact Center with Application Insights, giving organizations self-service access to monitor operational telemetry.
How does this affect me?
Work item lifecycles will be accessible to organizations through Application Insights, allowing them to monitor and respond to runtime issues as they occur. This lifecycle data aids in diagnosing problems, helping organizations quickly implement mitigations and maintain smooth contact center operations.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Conversation diagnostics in Azure Application Insights.
Source: Microsoft
<<< [MC1065845] Archive
Tooltip: View earlier revisions of this post
Latest Posts
- Microsoft Teams: New bilateral chat policy for restricting external group chats to a maximum of two organizations [MC1080690]
- Dynamics 365 Project Operations – Enable number sequences in expense management [MC1079742]
- Dynamics 365 Project Operations – Edit per diem transaction date, exchange rate in expense management [MC1079708]
- Dynamics 365 Project Operations – Post expenses on the expense report posting date [MC1079695]
![(Updated) Microsoft Teams: Real-Time Text (RTT) in Teams meetings and calls [MC1059674]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-magda-ehlers-pexels-1300345-150x150.webp "(Updated) Microsoft Teams: Real-Time Text (RTT) in Teams meetings and calls [MC1059674] 6")
![(Updated) Microsoft Purview compliance portal: Modern eDiscovery enhancements [MC1024388]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-riciardus-300875-150x150.webp "(Updated) Microsoft Purview compliance portal: Modern eDiscovery enhancements [MC1024388] 7")