![Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics [MC1088700]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-padrinan-1111317-1024x683.webp "Dynamics 365 Customer Service - Information regarding the end of support for legacy Conversation Topics [MC1088700] 1")
Message ID: MC1088700 (Updated)
Starting June 20, 2025, we will be deprecating the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach the end of support on June 20, 2025.
How does this affect me?
After August 31, 2025, this feature will be removed, and users will no longer be able to utilize it in Dynamics 365 Customer Service and Dynamics 365 Contact Center.
What action do I need to take?
This message is for awareness and no action is required.
Source: Microsoft
<<< [MC1088700] Archive
Tooltip: View earlier revisions of this post
Latest Posts
- (Updated) Microsoft 365 Copilot: Extending Copilot Chat to Microsoft 365 apps [MC1096218]
- Microsoft Teams Premium: SMS support expands to Australia [MC1113668]
- Power Pages – Power Pages version 9.7.6.x Early Upgrade Release [MC1113681]
- Physical badging Connector new sample power shell script [MC1113665]
![Microsoft Outlook for iOS/Android: Improved Contacts with profile enrichment and duplicate management [MC1093912]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-arthousestudio-4318180-150x150.webp "Microsoft Outlook for iOS/Android: Improved Contacts with profile enrichment and duplicate management [MC1093912] 6")
![(Updated) Microsoft Teams: Third-party chat and meeting keyboard shortcut support [MC992216]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-sebastian-411207-150x150.webp "(Updated) Microsoft Teams: Third-party chat and meeting keyboard shortcut support [MC992216] 7")