Amazon Connect Contact Lens is now available in AWS GovCloud (US-West). Amazon Connect Contact Lens helps you to monitor, measure, and continuously improve contact quality and agent performance for a better overall customer experience. With Contact Lens conversational analytics, you can transcribe customer calls, analyze customer sentiment, discover top contact drivers, help redact sensitive data, and more, all natively within Amazon Connect. With Contact Lens performance evaluations, you can define custom evaluation criteria, evaluate up to 100% of agents’ contacts using insights from conversational analytics, and get aggregated insights to improve agent performance.
With this launch, Contact Lens is available in all AWS regions where Amazon Connect operates. To learn more, please visit our documentation, our webpage, and pricing page. You can purchase Contact Lens along with other Amazon Connect AI capabilities through simplified channel-based pricing (e.g. by voice, by chat, by messaging).
Categories: general:products/amazon-connect,marketing:marchitecture/messaging,general:products/aws-govcloud-us
Source: Amazon Web Services
Latest Posts
- Microsoft 365 Copilot: Steer your presentation length, tone, style, and images when creating with Copilot [MC1185911]
- AWS Network Load Balancer now supports QUIC protocol in passthrough mode
- AWS CloudFormation Hooks adds granular invocation details for Hooks invocation summary
- Amazon Connect now provides metrics on completion of agent performance evaluations by managers
![Microsoft Copilot Studio – Publish agents to WhatsApp [MC1107311]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-lulizler-3165335-150x150.webp "Microsoft Copilot Studio – Publish agents to WhatsApp [MC1107311] 6")
