Dynamics 365 Customer Insights – Journeys – Pause and resume journeys to handle unplanned events [MC1107941]

Message ID: MC1107941
We are announcing the ability to pause and resume journeys to handle unplanned events in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on July 31, 2025.

How does this affect me?
Instead of stopping a campaign and adjusting the audience to exclude previously reached customers, you can now pause and resume journeys. This allows you to streamline customer journey management for unplanned situations such as natural disasters or periods of national mourning.

What action do I need to take?
This message is for awareness and no action is required.

If you would like more information about this feature, please visit Pause and resume journeys to handle unplanned events.

Source: Microsoft

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