Amazon Connect now provides APIs that allow you to delete cases, case comments, undo contact associations, and remove service level agreements (SLAs) from cases. These new capabilities enable you to programmatically remove sensitive customer information from cases or delete cases upon a customer’s request.
Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), and Asia Pacific (Tokyo) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories: marketing:marchitecture/messaging,general:products/amazon-connect
Source: Amazon Web Services
Latest Posts
- Changing output format for some database properties in Exchange Online cmdlets [MC1108848]
- Microsoft Viva | Viva Engage: Streamlined verified answers for community experts [MC1108837]
- Microsoft Entra | Update to default sign-in background for Work or School accounts [MC1108834]
- Microsoft Places: Built in Admin roles support [MC1108847]