GCP Release Note: July 10, 2025

AI Hypercomputer

Feature

Generally available: You can now manage the Collective Communication Analyzer (CoMMA), a library that uses the NVIDIA Collective Communication Library (NCCL) profiler plugin to collect detailed NCCL telemetry for GPU machine types. The collected performance metrics and operational events are used for analyzing and optimizing large-scale AI and ML training workloads.

CoMMA is automatically installed and enabled on A4X, A4 High, and A3 Ultra machine types when using specific images. You can manage this data collection by disabling the plugin, adjusting its data granularity levels, or manually installing it on other GPU machine types. For more information, see Enable, disable, and configure CoMMA.

Anthos Attached Clusters

Announcement

You can now launch clusters with the following Kubernetes versions. Click on the following links to see the release notes associated with these patches:

• 1.32.0-gke.1
• 1.31.0-gke.4
• 1.30.0-gke.7

Anthos clusters on AWS

Announcement

You can now launch clusters with the following Kubernetes versions. Click on the following links to see the release notes associated with these patches:

• 1.32.4-gke.200
• 1.31.7-gke.1000
• 1.30.11-gke.800

Anthos clusters on Azure

Announcement

You can now launch clusters with the following Kubernetes versions. Click on the following links to see the release notes associated with these patches:

• 1.32.4-gke.200
• 1.31.7-gke.1000
• 1.30.11-gke.800

Anti Money Laundering AI

Announcement

A new major engine version is now available for Retail and Commercial lines of business, within the v4 tuning version. This includes a more reliable training performance when using optional enum input fields.

Google Cloud Contact Center as a Service

Announcement

Portal version 3.37 pre-release notes

Here are the pre-release notes for portal version 3.37. When we release version 3.37, we expect the new capabilities to be as shown here.

Feature

Restrict email transfers

You can now configure your instance to prevent users with the agent role from transferring email sessions to other agents. Agents can still assign unassigned emails to themselves, and users with the manager role can still transfer email sessions from agent to agent.

Administrators: There’s a new Transfer Restrictions pane at Settings > Queue > Email > Edit / View > [queue] > Transfer Restrictions > Configure.

Feature

Skip the connecting message playback

You can now configure your instance to skip playback of the connecting message when calls are connected to agents.

Administrators: The Settings > Call > Call Details pane contains a new Skip the Connecting Message playback checkbox.

Feature

Workforce Management terminology update

We’ve updated the terminology in the Workforce Management interface to align with Google Cloud CCaaS terminology. For example, we’ve changed “supervisor” to “manager”, “employee” to “agent”, and “Supervisor Portal” to “Manager Portal”.

Feature

Generative knowledge assist is available in Agent Desktop

Generative knowledge assist is now available in Agent Desktop as a widget that you can drag into a desktop panel.

For more information, see Create desktop panels.

Feature

Generative knowledge assist is available in the agent adapter

Generative knowledge assist is now available in the agent adapter.

Feature

Web SDK version 3.37

Starting with version 3.37, web SDK releases align with portal releases and share the same version number.

Web SDK version 3.37 includes the following update: we’ve improved the accessibily of the web SDK to be in compliance with the European Accessibility Act.

Fixed

The following issues were addressed in this release:

• Fixed an issue where a blank error message box appeared in the agent adapter when a call connected.
• Fixed an issue where the notification icon for a new message or event in the chat adapter didn’t clear after the agent viewed the message or event.
• Fixed a Conversational Insights issue where conversation recordings were split into a file for the human agent segment and a file for the virtual agent segment. Now all call segments are aggregated into a single recording file, which is more useful for conversational analysis.
• Fixed an issue where a single call was being reported as two separate calls after the following occurred: (1) A call was escalated from a virtual agent to a queue, (2) An agent clicked Answer in the agent adapter, and (3) The end-user hung up before the countdown was complete.
• Fixed an issue where agents were unsure whether their action of declining a call was taking effect. Now, after an agent declines a call, the Decline button changes to Declining…, the Answer button is deactivated, and a message displays indicating that the call was declined.
• Fixed the message that appeared in the agent adapter when an agent left a multi-party session. Instead of saying that the session will be tranferred to the remaining agents(s), the message now says that the session will be transferred to the remaining participant(s). This is because the remaining participants might not be agents.
• Fixed an issue where administators were unable to monitor or barge into calls.
• Fixed an issue where the Decline button didn’t display or didn’t work correctly in the agent adapter when the following occurred: (1) An agent was in an active call, and (2) The agent received a second call on their direct number.
• Fixed an issue where clearing the Play Call Recording Message checkbox in Settings > Call > Call Details pane didn’t work if the queue was configured for human agents and virtual agents or virtual agents only.
• Fixed an issue where the Transfer failed error message failed to appear in the call adapter after the following occured: a transferred call wasn’t answered before the unanswered call expiration time expired.
• Fixed an issue where an agent on a team that was assigned to a queue wasn’t able to select their desired queue to make an outbound call. We also improved the text at Settings > Call > Call Details > Queue Selection for Outbound Call to better describe the call adapter behavior.
• Fixed an issue where the missed chat message didn’t appear after the missed chat threshold expired.
• Fixed an issue where end-users were unable to download chat transcripts containing special characters, emoji, or redacted content.
• Fixed an issue with the web SDK where configuring custom system messages with empty quotes or NULL values didn’t fully suppress the messages.
• Fixed an issue with the web SDK where some non-English characters in downloaded chat transcripts were appearing as question marks.
• Fixed an issue in Hubspot where recordings of transferred calls were failing to save.
• Fixed an issue in Salesforce where the Call button in the call adapter wasn’t working for outbound calls to a phone number that was associated with a previous record.

Looker Studio

Feature

New alignment option for Cartesian charts

The new Align with grid setting lets you set the alignment of the chart legend with the position of the chart grid, instead of aligning with the chart title.

This setting is available for Cartesian charts in reports that have modern charts enabled.

Security Command Center

Changed

In the Google Cloud console, the Google Kubernetes Engine (GKE) security posture dashboard shows the top software vulnerabilities that affect your GKE workloads. This feature is in General Availability.

Vertex AI Workbench

Feature

M131 release

The M131 release of Vertex AI Workbench instances includes the following:

• Updated the Dataproc JupyterLab plugin to version 0.1.89.

Source: Google Cloud Platform