Dynamics 365 Contact Center – Use Azure Communication Service-based SMS Mobile Numbers [MC1124464]

Message ID: MC1124464
We are announcing the ability to use Azure Communication Service-based SMS mobile numbers in Dynamics 365 Contact Center. This feature will reach general availability on August 1, 2025.

How does this affect me?
With this feature, Dynamics 365 Contact Center admins can now engage with customers in Australia, Belgium, Denmark, Finland, Ireland, Latvia, Netherlands, Poland, Sweden, and the United Kingdom. This feature enables admins to configure the following settings:

• Provisioning of SMS mobile numbers through Azure Communication Services.
• Synchronization of the SMS mobile numbers from Azure Communication Services on the Phone numbers page in the Dynamics 365 Contact Center admin center.
• Configuration of the Azure Communication Service SMS mobile numbers in workstreams to send and receive messages reliably with customers.

What action do I need to take?
This message is for awareness and no action is required.

Source: Microsoft

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