GCP Release Notes: August 20, 2025

Backup for GKE

Feature

You can use custom constraints with Organization Policy to provide more granular control over specific fields for some Backup for GKE resources. For more information, see Manage Backup for GKE resources using custom constraints. This feature is generally available (GA).

Google Cloud Contact Center as a Service

Announcement

Version 3.37 is released

All release notes published on this date are part of version 3.37.

The timing of the update to your instance depends on the deployment schedule that you have chosen. For more information, see Deployment schedules.

Feature

Restrict email transfers

You can now configure your instance to prevent users with the agent role from transferring email sessions to other agents. Agents can still assign unassigned emails to themselves, and users with the manager role can still transfer email sessions from agent to agent.

Administrators: There’s a new Transfer Restrictions pane at Settings > Queue > Email > Edit / View > [queue] > Transfer Restrictions > Configure.

For more information, see Prevent email reassignment.

Feature

Skip the connecting message playback

You can now configure your instance to skip playback of the connecting message when calls are connected to agents.

Administrators: The Settings > Call > Call Details pane contains a new Skip the Connecting Message playback checkbox.

For more information, see Configure global call settings.

Feature

Workforce Management terminology update

We’ve updated the terminology in the Workforce Management interface to align with Google Cloud CCaaS terminology. For example, we’ve changed “supervisor” to “manager”, “employee” to “agent”, and “Supervisor Portal” to “Manager Portal”.

Feature

Generative knowledge assist is available in Agent Desktop

Generative knowledge assist is now available in Agent Desktop as a widget that you can drag into a desktop panel.

For more information, see Create desktop layouts.

Feature

Generative knowledge assist is available in the agent adapter

Generative knowledge assist is now available in the agent adapter.

Feature

Web SDK version 3.37

Starting with version 3.37, web SDK releases align with portal releases and share the same version number.

Web SDK version 3.37 includes the following update: we’ve improved the accessibily of the web SDK to be in compliance with the European Accessibility Act.

Fixed

The following issues were addressed in this release:

• Fixed an issue where a blank error message box appeared in the agent adapter when a call connected.
• Fixed an issue where the notification icon for a new message or event in the chat adapter didn’t clear after the agent viewed the message or event.
• Fixed a Conversational Insights issue where conversation recordings were split into a file for the human agent segment and a file for the virtual agent segment. Now all call segments are aggregated into a single recording file, which is more useful for conversational analysis.
• Fixed an issue where a single call was being reported as two separate calls after the following occurred: (1) A call was escalated from a virtual agent to a queue, (2) An agent clicked Answer in the agent adapter, and (3) The end-user hung up before the countdown was complete.
• Fixed an issue where agents were unsure whether their action of declining a call was taking effect. Now, after an agent declines a call, the Decline button changes to Declining…, the Answer button is deactivated, and a message displays indicating that the call was declined.
• Fixed the message that appeared in the agent adapter when an agent left a multi-party session. Instead of saying that the session will be tranferred to the remaining agents(s), the message now says that the session will be transferred to the remaining participant(s). This is because the remaining participants might not be agents.
• Fixed an issue where administators were unable to monitor or barge into calls.
• Fixed an issue where the Decline button didn’t display or didn’t work correctly in the agent adapter when the following occurred: (1) An agent was in an active call, and (2) The agent received a second call on their direct number.
• Fixed an issue where clearing the Play Call Recording Message checkbox in Settings > Call > Call Details pane didn’t work if the queue was configured for human agents and virtual agents or virtual agents only.
• Fixed an issue where the Transfer failed error message failed to appear in the call adapter after the following occured: a transferred call wasn’t answered before the unanswered call expiration time expired.
• Fixed an issue where an agent on a team that was assigned to a queue wasn’t able to select their desired queue to make an outbound call. We also improved the text at Settings > Call > Call Details > Queue Selection for Outbound Call to better describe the call adapter behavior.
• Fixed an issue where the missed chat message didn’t appear after the missed chat threshold expired.
• Fixed an issue where end-users were unable to download chat transcripts containing special characters, emoji, or redacted content.
• Fixed an issue with the web SDK where configuring custom system messages with empty quotes or NULL values didn’t fully suppress the messages.
• Fixed an issue with the web SDK where some non-English characters in downloaded chat transcripts were appearing as question marks.
• Fixed an issue in Hubspot where recordings of transferred calls were failing to save.
• Fixed an issue in Salesforce where the Call button in the call adapter wasn’t working for outbound calls to a phone number that was associated with a previous record.
• Fixed an issue where the data in reports didn’t match the data in the dashboards.
• Fixed an issue where virtual agent calls using Dialogflow CX failed, ending unexpectedly.
• Fixed two cross-site scripting vulnerabilites in the agent adapter.
• Fixed an issue where deltacast selected the agent with the longest time in the Available status instead of the agent with the longest time since their last customer interaction.
• Fixed an issue where escalations from a virtual agent to a human agent failed, and audio from the last agent response before human agent escalation was truncated.
• Fixed an issue where transcriptions weren’t being created for IVR calls.

Google Kubernetes Engine

Fixed

A fix is available for an issue where the device-fs-monitor component in the
Node Problem Detector generated false ReadOnlyLocalSSDDetected warnings on
nodes that did not have local SSDs. This could cause customer confusion and
distracting warnings.

The fix is available in the following GKE versions:

• 1.32.6-gke.1096000 and later
• 1.33.0-gke.1712000 and later

Google SecOps

Changed

New rules added to rule pack

Curated Detections has been enhanced with additional Chrome Enterprise Premium Browser Threat detections. The following rules have been added to the rule pack:

• Dangerous Download with Matching Hashes by multiple users in Chrome Management

• GTI High Severity File Download Event in Chrome Management

• GTI Medium Severity File Download Event in Chrome Management

• GTI Low Severity File Download Event in Chrome Management

• Safe-browsing High Severity File Download Event in Chrome Management

• Multiple Dangerous Download Events by same user in Chrome Management

• Url Event to Newly Created Domain in Chrome Management

Feature

Composite detections are now generally available

The composite detections feature is now in General Availability. Composite detections lets you link multiple YARA-L rules to detect complex, multistage threats. This capability enhances detection by correlating alerts that individual rules might not detect.

For more information, see Overview of composite detections.

Google SecOps Marketplace

Changed

CrowdStrike Falcon: Version 63.0

• Updated processing of On-Demand Scan alerts in the following connector:

  • Crowdstrike Falcon – Alerts Connector

Changed

Google Chronicle: Version

• Added support for aggregated searches in the following action:

  • Execute UDM Query

Google SecOps SIEM

Changed

New rules added to rule pack

Curated Detections has been enhanced with additional Chrome Enterprise Premium Browser Threat detections. The following rules have been added to the rule pack:

• Dangerous Download with Matching Hashes by multiple users in Chrome Management

• GTI High Severity File Download Event in Chrome Management

• GTI Medium Severity File Download Event in Chrome Management

• GTI Low Severity File Download Event in Chrome Management

• Safe-browsing High Severity File Download Event in Chrome Management

• Multiple Dangerous Download Events by same user in Chrome Management

• Url Event to Newly Created Domain in Chrome Management

Feature

Composite detections are now generally available

The composite detections feature is now in General Availability. Composite detections lets you link multiple YARA-L rules to detect complex, multistage threats. This capability enhances detection by correlating alerts that individual rules might not detect.

For more information, see Overview of composite detections.

Source: Google Cloud Platform