![Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions [MC1143698]](https://mwpro.co.uk/wp-content/uploads/2025/06/metro-station-3714290_1920-1024x683.webp "Dynamics 365 Customer Service - Configure timeout rules override in SLA-based automatic actions [MC1143698] 1")
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This feature will reach general availability on September 30, 2025.
How does this affect me?
This feature enables customer service representatives to override timeout rules in automatic actions based on SLAs.
In scenarios where a customer service representative is on leave, needs more response time, or transfers a conversation to a different queue, the service representative can change the rules for automatic actions.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- Power Platform admin center – New alert metrics available in the Monitor section [MC1259775]
- (Updated) Viva Engage: Agents in Viva Engage communities Public Preview [MC1155311]
- Microsoft 365 admin center: Usage reports to manage metered consumption costs for Microsoft 365 Copilot Chat (preview) [MC1069563]
- (Updated) Microsoft 365 Copilot: Draft and send Outlook email directly in Copilot Chat [MC1247637]
![Dynamics 365 Customer Insights – Data – Export your data to Azure Data Lake Storage [MC1143700]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-foysal-ahmed-2102283-6053289-96x96.webp "Dynamics 365 Customer Insights - Data - Export your data to Azure Data Lake Storage [MC1143700] 6")
![Dynamics 365 Project Operations – Enable time phasing of quote and contract lines [MC1143697]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-padrinan-1111367-150x150.webp "Dynamics 365 Project Operations - Enable time phasing of quote and contract lines [MC1143697] 7")