We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature will reach general availability on October 1, 2025.
How does this affect me?
With this feature you can now connect Dynamics 365 Customer Service to your agents with the Model Context Protocol server.
This integration provides the following capabilities:
- Create or update an account
- List all accounts
- Create or update a case
- Create a case note
- List cases
- Draft an email response
- Send an email response
This message is for awareness and no action is required.
If you would like more information on this feature, please visit the Connect AI agents using Model Context Protocol server learn article.
Source: Microsoft
Latest Posts
- Power Apps – Fill forms faster with smart paste [MC1146792]
- AWS Transform assessments now includes detached storage
- AWS Direct Connect announces 100G expansion in Lagos, Nigeria
- Amazon RDS for Oracle is now available with Oracle Database Standard Edition 2 (SE2) License Included instances in Asia Pacific (Thailand) and Mexico (Central) regions