![Dynamics 365 Contact Center – OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views [MC1163115]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-cottonbro-6153354-1024x683.webp "Dynamics 365 Contact Center - OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views [MC1163115] 1")
We are announcing the release of OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
How does this affect me?
This feature enhances the real-time analytics provided to supervisors with more flexibility and precision when monitoring contact center operations.
Key capabilities:
- Focused Time window filter: Default view now shows data from the past 2 hours (instead of full-day or 24-hour range).
- Business unit level filter: Enables comparison across business units and allows users to isolate metrics for a specific business unit.
- Agent Report Enhancement: Includes visibility into idle agents in real time.
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- Dynamics 365 Contact Center – Analyze adherence history to optimize workforce planning [MC1189137]
- Workers – Environment variable limits increase for Workers Builds
- Introducing one-click onboarding of existing datasets to Amazon SageMaker
- Announcing notebooks with a built-in AI agent in Amazon SageMaker
![Dynamics 365 Contact Center – Consult with workgroup, queue using intent [MC1163097]](https://mwpro.co.uk/wp-content/uploads/2025/06/shutters-669296_1920-96x96.webp "Dynamics 365 Contact Center - Consult with workgroup, queue using intent [MC1163097] 6")
![Dynamics 365 Contact Center – Understand outcomes of proactive engagements [MC1163117]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-eye4dtail-216798-150x150.webp "Dynamics 365 Contact Center – Understand outcomes of proactive engagements [MC1163117] 7")