Microsoft Power Platform: AI Builder capacity packs end of sale and transition to Copilot Studio credits [MC1163767]

Message ID: MC1163767

[Introduction:]

To streamline AI credit management and align with the broader Copilot strategy, Microsoft is transitioning from AI Builder service credits to Copilot Credits. This change simplifies licensing, improves predictability, and enables a unified experience across Power Platform and Dynamics 365. 

[When this will happen:]

General Availability (Production/Worldwide, GCC and GCCH): Rollout begins on November 1st, 2025.

• November 1, 2025: End of sale for AI Builder service credits add-ons
• November 1, 2025: End of AI Builder service credits included in eligible SKUs (seeded credits) for new customers
• November 1, 2026: End of frozen amount of seeded AI Builder service credits for current customers

[How this affects your organization:]

Who is affected: Admins managing Power Apps, Power Automate, and Dynamics 365 Finance environments that currently include or purchase AI Builder service credits.

What will happen:

Licensing and credit transition

• AI Builder service credits will no longer be available for purchase after November 1, 2025. AI tools and capabilities (AI Builder) will now use Copilot Studio capacity.
  • Copilot Studio capacity is available via the Copilot Studio prepaid Copilot Credits subscription or Copilot Studio pay-as-you-go.
• Existing paid AI Builder service credits (purchased in AI Builder capacity packs) can continue to be used until expiration or renewal.
  • Current customers must purchase Copilot Studio capacity to continue using AI tools and capabilities once their AI Builder service credits expire.
• New customers must purchase Copilot Studio capacity to use AI tools and capabilities (AI Builder)
• Makers can access, train and test models in AI Builder pages in Power Automate and Power Apps portals without additional licensing checks.
• AI Builder trials (200,000 credits for 30 days) will be discontinued after November 1, 2025.
• Admins can allow or block drawing from available Copilot Credits capacity through Power Platform admin center Licensing.

SKU and overage changes

• Existing seeded AI Builder service credit amounts will be frozen on November 1, 2025: this capacity will be renewed each month until November 1, 2026.
• For new purchases, seeding of AI Builder service credits will end on November 1, 2025, for the following SKUs:
  • Power Apps per app
  • Power Apps Premium
  • Power Automate Premium
  • Power Automate Process
  • Power Automate Unattended RPA add-on
  • Power Automate Hosted RPA add-on
  • Dynamics 365 Finance
  • Dynamics 365 Finance Premium
• Overage management will be simplified starting November 1, 2025:
  • In case of overage or unavailability of AI Builder service credits, events using AI Builder service credits will try to fall back to Copilot Credits.
  • Extension requests for AI Builder overages will no longer be supported.
  • The “important overage” designation will be retired: fallback to Copilot Credit happens when AI Builder service credits capacity is consumed. Features will then be blocked when Copilot Credit capacity is exhausted.

[What you can do to prepare:]

• Review your current AI Builder service credit usage in the Power Platform admin center and plan for transition to Copilot Credits.
• Communicate this change to your internal stakeholders and helpdesk teams.
• Update internal documentation to reflect the new consumption model and overage policy.
• Inform makers and admins about the upcoming AI Builder page access and fallback mechanisms.

Learn more: 

• New licensing documentation: Copilot Credits based licensing | AI Builder | Power Platform| Microsoft Learn
• Copilot Studio licensing | Microsoft Copilot Studio | Microsoft Learn
• Licensing and AI Builder credits | AI Builder | Power Platform | Microsoft Learn

[Compliance considerations:]

No compliance considerations identified, review as appropriate for your organization.

Source: Microsoft

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