![Dynamics 365 Contact Center – Use intent to consult with a user [MC1168097]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-220989-1024x683.webp "Dynamics 365 Contact Center – Use intent to consult with a user [MC1168097] 1")
Message ID: MC1168097
We are announcing the ability for customer service representatives to use Copilot-powered intent suggestions to consult with another representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
How does this affect me?
Users can select from both queues and user groups when they start the consultation process and with intent to consult with a user enabled, Copilot will effectively help the service representative choose the right user to consult with.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit the Use intent to consult with a user article.
Source: Microsoft
Latest Posts
- (Updated) Outlook: Delimiter setting admin policy [MC1239176]
- Amazon Redshift supports federated permissions with IAM Identity Center in multiple AWS Regions
- Cloudflare Tunnel, Cloudflare Tunnel for SASE – Stream logs from multiple replicas of Cloudflare Tunnel simultaneously
- Microsoft Teams: Recently used emojis sync across devices [MC1256307]
![Dynamics 365 Customer Insights – Journeys – Create event portals with event registration details using Power Pages [MC1168096]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-chetanvlad-2600312-96x96.webp "Dynamics 365 Customer Insights - Journeys - Create event portals with event registration details using Power Pages [MC1168096] 6")
![Power Platform – Mask sensitive data fields with column-level security [MC1168103]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-thelazyartist-1623016-96x96.webp "Power Platform - Mask sensitive data fields with column-level security [MC1168103] 7")