![Dynamics 365 Contact Center – Use messaging APIs to manage customer chat conversations [MC1168232]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-apasaric-6062555-1024x683.webp "Dynamics 365 Contact Center – Use messaging APIs to manage customer chat conversations [MC1168232] 1")
We are announcing the ability to use messaging APIs to manage customer chat conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
How does this affect me?
This feature enables the use of messaging APIs to control and manage customer conversations.
These APIs provide the following functionality:
- Start or end a conversation.
- Start a conversation with an authentication token.
- Present options for persistent conversations and context variables.
- Send messages, including attachments and updates to context variables.
- Receive agent or system messages through webhook subscriptions.
- Check agent availability in a queue and retrieve both queue position and estimated wait time.
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- Microsoft 365 admin center multifactor authentication enforcement [MC1215070]
- Microsoft Teams admin center: New Teams External Collaboration Administrator role [MC1215071]
- SharePoint Embedded apps can now archive containers to reduce storage costs and improve Copilot results [MC1215074]
- Microsoft 365 admin center multifactor authentication enforcement [MC1215070]
![Power Platform – Take advantage of expanded Virtual Network support [MC1168237]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-17485680-150x150.webp "Power Platform - Take advantage of expanded Virtual Network support [MC1168237] 7")