Amazon Connect now supports message processing that intercepts and processes chat messages before they reach any participant. This new capability enables automatic redaction of sensitive data and custom message processing, helping businesses maintain compliance and security standards while delivering personalized customer experiences.
The built-in sensitive data redaction can automatically detect and remove sensitive information like credit card numbers and social security numbers across multiple languages, including English, French, Portuguese, German, Italian, and Spanish variants. You can choose to redact selected or all sensitive data entities, with options to replace them with generic or entity-specific placeholders (e.g., [PII] or [NAME]). Businesses can also integrate custom processors for use cases such as language translation or profanity filtering, ensuring compliant and effective communications for their specific business needs.
These message processing capabilities are now available in the following regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt) Europe (London), Africa (South Africa). To learn more about Amazon Connect, visit the Amazon Connect documentation and pricing.
Categories: marketing:marchitecture/customer-enablement,general:products/amazon-connect,marketing:marchitecture/business-productivity
Source: Amazon Web Services
Latest Posts
- Dynamics 365 Project Operations – Use the simplified Approvals page [MC1239674]
- Dynamics 365 Contact Center – Use preview dial for high-value proactive engagements [MC1239678]
- Dynamics 365 Customer Insights – Journeys – Create static segments with up to 200,000 members [MC1239668]
- Dynamics 365 Contact Center – Leverage rich media messaging across channels [MC1239656]
