Amazon Connect now allows you to bring your own Amazon Bedrock Knowledge Bases and supports multiple knowledge bases per AI agent, giving you greater flexibility in how you organize and access knowledge content for your AI agents. You can now connect your existing Bedrock Knowledge Bases directly to Amazon Connect AI agents in just a few clicks, with no additional setup or data duplication required. This allows you to leverage your current data sources and the Amazon Bedrock Knowledge Base connectors, including Adobe Experience Manager, Confluence, SharePoint, and OneDrive, giving you flexibility to use existing content repositories.
With support for multiple knowledge bases per AI agent, you can configure AI agents to query multiple sources in parallel for more comprehensive responses. For example, a financial services company can easily connect separate knowledge bases for compliance documentation, product information, and internal policies, enabling AI agents to provide complete guidance across all relevant content during customer interactions.
This feature is available in all AWS Regions where Amazon Connect AI agents and Amazon Bedrock Knowledge Bases are offered. To learn more about these features, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, and Amazon Connect AI agents please visit the Amazon Connect Website.
Categories: marketing:marchitecture/business-productivity,marketing:marchitecture/customer-enablement,general:products/amazon-connect
Source: Amazon Web Services
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