![Dynamics 365 Customer Service – Edit schedule bookings with drag and drop [MC1226029]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-steve-1672850-1024x683.webp "Dynamics 365 Customer Service - Edit schedule bookings with drag and drop [MC1226029] 1")
We are announcing the ability to edit agent schedule bookings using drag-and-drop interactions in Dynamics 365 Customer Service. This feature will reach general availability on February 16, 2026.
How does this affect me?
Supervisors will be able to adjust agent bookings directly within the “Schedule People” view, using intuitive drag-and-drop functionality. This update reduces the time and effort needed to modify schedules and allows for faster, more efficient updates during both planning and intraday operations.
What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.
Source: Microsoft
Latest Posts
- Amazon Connect now provides APIs to test and simulate voice interactions
- AWS HealthImaging adds JPEG XL support
- AWS announces Flexible Cost Allocation in AWS GovCloud (US)
- Microsoft SharePoint: Retirement of IDCRL authentication protocol and enforcement of OpenID Connect and OAuth protocols [MC1184649]
![(Updated) SharePoint Add-In retirement in Microsoft 365 [MC693865]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-hbozman-1058770-150x150.webp "(Updated) SharePoint Add-In retirement in Microsoft 365 [MC693865] 6")
![(Updated) SharePoint 2013 workflow retirement [MC542767]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-isaquepereira-394377-96x96.webp "(Updated) SharePoint 2013 workflow retirement [MC542767] 7")