Search feedback experience update: Legacy Search [MC1234570]

Message ID: MC1234570

[Introduction]

We have retired the legacy Search & Intelligence Feedback portal and consolidated all Microsoft Search feedback into the standard Product feedback experience in Microsoft 365. This change simplifies how feedback is collected, aligns Search feedback with other Microsoft 365 products, and improves policy compliance across services.

[When this will happen]

We apologize that this retirement was not communicated in advance, and we are continuing to improve our processes to provide more proactive communication.

This retirement has already been completed and is now fully in effect.

[How this affects your organization]

Who is affected

• All Microsoft 365 tenants that use Microsoft Search
• Users who submit Microsoft Search feedback
• Admins who review or analyze feedback

What will happen

• Users:
  • There was no change to Microsoft Search functionality.
  • The feedback workflow was simplified.
  • Previously, users selected from multiple detailed feedback categories.
  • Users now submit feedback using a thumbs up or thumbs down interaction that collects product level feedback only.
• Admins:
  • Search feedback now appears in the Microsoft 365 admin center (MAC) under Product feedback with filtering available using Product = Search.
  • Feedback management now aligns with the Cloud Policy Service for Microsoft 365, which improves consistency and policy enforcement.
  • No admin action was required. The change applied automatically.

[What you can do to prepare]

You may want to:

• Update internal documentation or helpdesk materials that reference the retired Search & Intelligence feedback portal.
• Inform admins who monitor feedback that Search feedback now appears under Product feedback in the Microsoft 365 admin center (MAC).
• Review the Microsoft Learn documentation: Managing user feedback | Get insights | Microsoft Learn

[Compliance considerations]

No compliance considerations identified. Review as appropriate for your organization.

Source: Microsoft

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