Amazon Connect Customer automatically fills in the customer’s email address from the linked customer profile when agents start a new email thread from a case. This saves agents time and reduces manual entry errors by eliminating the need to look…

Amazon Connect Customer lets agents pause emails while waiting for information or approvals, freeing them to handle higher-priority contacts and resume their work later. For example, an agent waiting for a supervisor to approve a refund can pause the email…

AWS Config now supports 10 additional AWS resource types across key services including Amazon ElastiCache and Amazon QuickSight. This expansion provides greater coverage over your AWS environment, enabling you to more effectively discover, assess, audit, and remediate an even broader…

AWS Transform for mainframe now discovers business functions with field-level precision and generates a new requirements coverage report in the assess and reimagine workflow. Previously, business functions that used the same table or file were grouped together, and you had…

The Amazon Elastic Kubernetes Service (Amazon EKS) Capability for Argo CD now supports Argo CD Notifications, providing notifications when your applications sync, fail, or change health. You define triggers and message templates in your cluster and subscribe individual Applications with…

Amazon Textract now provides an updated text detection model that improves accuracy, expands language support, and enhances multilingual table extraction. The updated model applies to the DetectDocumentText and AnalyzeDocument APIs and requires no changes to your Amazon Textract API requests…