Amazon Web Services

Amazon Connect now enables you to optimize scheduling based on agent’s multiple specialized skills. You can now maximize agent utilization across multiple dimensions such as departments, languages, and customer tiers by intelligently matching agents with multiple skills to forecasted demand.…

AWS Transfer Family web apps now supports Virtual Private Cloud (VPC) endpoints, enabling private access to your web app at no additional charge. This allows your users to securely access and manage files in Amazon S3 through a web browser…

Amazon Quick Sight has expanded customization capabilities to include tables and pivot tables in dashboards. This update enables readers to personalize their data views by sorting, reordering, hiding/showing, and freezing columns—all without requiring updates from dashboard authors. These capabilities are…

Amazon EMR Serverless now supports Apache Spark 4.0.1 (preview). With Spark 4.0.1, you can build and maintain data pipelines more easily with ANSI SQL and VARIANT data types, strengthen compliance and governance frameworks with Apache Iceberg v3 table format, and…

Today, AWS Payments Cryptography announces support for hybrid post-quantum (PQ) TLS to secure API calls. With this launch, customers can future-proof transmissions of sensitive data and commands using ML-KEM post-quantum cryptography. Enterprises operating highly regulated workloads wish to reduce post-quantum…

Starting today, Amazon Route 53 supports dual stack for the Route 53 DNS service API endpoint at route53.global.api.aws, enabling you to connect from Internet Protocol Version 6 (IPv6), Internet Protocol Version 4 (IPv4), or dual stack clients. The existing Route…