Amazon Connect introduces agentic self-service with more natural, expressive, and adaptive voice interactions

Amazon Connect introduces agentic self-service with more natural, expressive, and adaptive voice interactions

Amazon Connect is introducing agentic self-service capabilities that enable AI agents to understand, reason, and take action across voice and messaging channels to automate routine and complex customer service tasks. Connect enables you to blend deterministic and agentic experiences, allowing…
Amazon Connect adds support for third-party speech-to-text and text-to-speech AI models for end-customer self-service

Amazon Connect adds support for third-party speech-to-text and text-to-speech AI models for end-customer self-service

Amazon Connect now supports third-party speech providers for end-customer self-service, giving you greater flexibility in how you deliver voice experiences. You can integrate Deepgram for speech-to-text and ElevenLabs for text-to-speech directly within Amazon Connect, using them together with Amazon Connect's…